SASSA Appeal – SRD Appeal – SASSA Appeal Status Check

The SASSA appeal process in South Africa involves requesting a review of a decision made by a department regarding a social grant or benefit. The appeal will then be reviewed by a different SASSA official or adjudicator. The appeal status check allows applicants to keep track of how their appeal is progressing, keeping them updated on any updates or outcomes.

SASSA offers applicants the opportunity to challenge the agency’s decision in the appeals process. This SASSA Appeal process is handled by the Independent Tribunal for Social Assistance Appeals (ITSAA). Take action within 90 days of receiving the rejection notice.

SASSA Appeal

Lodge an Appeal

Table of Contents

Lodge an Appeal

ID Number:
Phone Number:

Your status for March is pending.

Name: Surname: Date of Birth: Application ID Number: Reason for Appeal:

Your application has been submitted successfully.

Documents Required for SASSA Appeal

Below are the documents you must submit:

Prove your Nationality: Get a certified copy of your South African ID book. A valid passport or driver’s license will suffice if you do not have an ID book.
Address Proof: The best source of information would be a recent utility bill (water, electricity, or city services) dated within the last three months.
Employment Verification: Confirm your job status by requesting your most recent pay stub.
Unemployed: Don’t worry, have a community leader draft a letter stating that you are currently unemployed.
Medical condition: Provide all current medical records. Documentation of your condition that is current and thorough is essential for demonstrating how it affects your claim.
Poverty Situation: It can be very beneficial to have a bank statement that shows low balances and adds unpaid bills as well. Little money can make a big difference.

SASSA Appeal & SRD Appeal Process

The SASSA website provides an easy way to appeal:

Step 1: Visit the: https://srd.sassa.gov.za/appeals/appeal

Step 2: Enter your 13-digit ID and mobile number.
Step 3: We will send you a PIN. Please enter the PIN.
Step 4: Select a month in the appeal section.
Step 5: Explain your SASSA appeal briefly.
Step 6: Please upload supporting documents (such as bank statements, IDs, and proof of residence).
Step 7: Click “Submit an appeal.”
Step 8: The Declaration and Consent Documents must be read and accepted.
Step 9: Please wait for the decision of the Tribunal for Social Assistance Appeals (ITSAA).

Important note: When you receive a rejection, don’t forget to file an appeal for this month. The ITSAA did not accept grant appeals for a number of months.

SASSA Appeal For Decline Grant on Telephone

Dial 0800 60 10 11.
For the SASSA agent on the line, select option 3.
Through your voice call, you can lodge an appeal request.

SASSA Appeal Status Check

Here are the steps to check appeal date once you’ve submitted your reconsideration application:

Visit the official SASSA website.
Click on the “Check Appeal Status” green bar.
Please provide your SASSA ID along with your registered contact number.
Enter the OTP you receive on the website.
Your grant status will be updated instantly.

Results for SASSA & SRD R370 Grant Appeal

The following could be the report you receive about your SRD grant appeal:

Appeal Pending: We are reviewing your appeal and have not yet reached a decision.
Appeal Approved: The appeal was successful and you are eligible to receive a grant.
Appeal Declined: Grants are not available to you as a result of your appeal.

How to Improve Your SASSA SRD Appeal Status

The following tips can help you avoid being denied SASSA SRD Appeal Status in future applications:

Provide Accurate Information: Verify that all personal, financial, and employment details are accurate and consistent with official records.
Meet the Deadline: After receiving a denial notice, an appeal must be submitted within 30 days. A failure to meet this deadline will result in an automatic denial of your appeal.
Monitor Your Application: Track your application and check for updates on your Appeal online, via WhatsApp (082 046 8553), or by calling SASSA.
Submit Evidence:vWhen reapplying or appealing, include proof of your changed circumstances (e.g., loss of income or UIF payments).

SASSA SRD Appeal Status determines whether you’ll receive much-needed financial assistance. Taking proactive steps and understanding the reasons behind your denial can help you improve your chances of success in future applications. Make sure your details are accurate, meet deadlines, and consult SASSA’s resources.

Why My SASSA Appeal is Pending?

Here are the reasons why an appeal against SRD is pending:

SASSA may experience delays due to a large number of applications.
Ensure that all your information is accurate and complete.
Your monthly income should not exceed R595 to qualify.

SASSA Appeal for R350 Declined

Below are a few common reasons why applications are declined:

Identity verification failed: If your name and ID number do not match Department of Home Affairs data, your appeal may be dismissed.
UIF payments: Grants are not available to recipients receiving any other social assistance, UIF payments, or financial assistance.
NSFAS registered: The SRD grant is not available to those who are currently receiving NSFAS.
Age: A person must be between 18 and 60 years old to qualify.
DHA record: An applicant whose death is found in the DHA records will be rejected.
Owner condition: The family’s primary earner may have died or been sent to jail for six months.
Income Sources Found: Report your income accurately to ensure you meet eligibility requirements, especially if your bank account shows deposits over R624.

What to Do If SRD Appeal Is Declined?

Follow these steps if you receive a notification that your SRD R370 grant application has been rejected:

Examine the Decision: Start by examining the reasons for the denial of your appeal. The ITSAA provides detailed justifications for the declination.
Resolve Any Issue: SASSA should be contacted if the explanation is unclear.
Verify Your Details: Please ensure that all of the information you entered in your appeal and application is accurate.
Evaluate Your Qualifications: Check if you qualify for the SRD grant. Verify that you meet all the requirements.
Seek guidance: Legal aid services or community assistance programs can provide guidance.
File case: If you believe your petition was unfairly denied, even though you met all the requirements, you should consider having it reviewed by the High Court.
Connected: Be aware of any changes in social grant policies and criteria.

How to Make Reconsideration Successful

Verify your details before appealing.

Visit the official website.
Log in with your 13-digit ID card number.
Review your provided information carefully.
Whenever you find inaccurate or outdated information, update it.

What Happens After Your SASSA Appeal is Approved?

You can rest assured that your monthly grant payments will be automatically processed and transferred to your registered payment method once your appeal is approved. The seamless process ensures that beneficiaries who remain eligible for the grant receive their money consistently and without requiring additional action.

SASSA uses an automated system to verify continuing eligibility, so as long as your circumstances meet the criteria, your payments will continue. SASSA will manage your disbursement process without you having to reapply.

SASSA needs to have your current personal and banking information in order to process payments on time. When you meet the requirements for a grant, Social Assistance will ensure you receive the financial support you deserve, providing stability and peace of mind.

Difference Between Appeal and Appeal Status

Appeal Meaning	Appeal status meaning
When a grant application is rejected, an applicant can appeal.	An appeal status indicates where an appeal has reached based on the time since the appeal was filed.
An appeal is a request for a review of an initial decision by providing new evidence that demonstrates eligibility.	A beneficiary can check the appeal status to see if their appeal is being reviewed, or if it has been approved.

Independent Tribunal

All appeal applications submitted by appeal applicants will be carefully reviewed and checked by the independent tribunal. Before making a final decision, the department checks whether there is a human error or valid reason for the failure of the application. A decision is sent to your phone via SMS after clarification.

Contact ITSAA For SASSA Appeal Queries

Please contact the Department of Social Development if you have any questions regarding your appeal status declaration. These phone numbers and email addresses can be used to contact them.

Phone number: 012 312 7727
SRD authority’s helpline number: is 0800601011.
Please write your queries clearly and send them to the following Email: grantappeals@dsd.gov.za
SASSA Grant Enquiries Office: grantenquiries@sassa.gov.za
SASSA WhatsApp Number: 082 046 8553
Fax: 086 534 3124 or 086 216 371
Postal Address: Private Bag x 901, Pretoria, 0001

If you prefer to visit their office, it is close to your home. Your particular situation can be discussed with them for more details and advice.

Kenneth Baloyi (SASSA Contact Center Manager)

Phone number: 0793081033
Email: kennethba@sassa.gov.za
Social Media platform-Twitter: twitter.com/OfficialSASSA
Social Media platform-Fb: facebook.com/SASSANewsZA/

FAQs About SASSA and SRD Appeal

Q1) How do I appeal a SASSA R350 declined?

Ans:- Please visit SASSA’s Appeals website to request a reconsideration. Please provide your ID number and cell phone number. Reconsideration requests must be submitted within 30 days of the date of the declined application.

Q2) Why is my SASSA appeal still pending?

Ans:- This does not mean that your application has been rejected. SASSA will need to verify all of your government and financial documents, including your identity, citizenship, and situation, before making a final decision.

Q3) How do I fix my SASSA appeal?

Verify the information on the application.
Please provide any missing documentation.
Directly communicate with SASSA.
Check status regularly and remain patient.
Keep accurate records.
Keep up with the progress.

Q4) How do I check the status of my SASSA appeal in 2024?

Ans:- Please log in to your Sassa R350 application account. From the ‘Application Status’ section, select “R350 Appeal Status”. Please enter your ID number and application reference number. You can view the current status of your R350 appeal by clicking ‘submit’.

Q5) How long does it take for an appeal to be approved?

Ans:- The decision, or opinion, of an appellate court may take as little as a month or as long as a year. The average time period is 6 months, but there is no time limit. The length of time does not indicate the court’s decision.